PERSONAL DATA PROTECTION POLICY
At our company "MARGARITA KOKKINOU & CO. EU", hereinafter "Kokkinos Travel", we prioritize the protection of your personal data as part of our philosophy. We know that the confidentiality of your personal data is extremely important to you and we strive to be as transparent as possible in the way we serve you. Our company "Kokkinos Travel" is fully compliant with Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data (GDPR). This privacy- and personal data protection policy aims to help you understand how we collect, use, share and protect your personal information.
Our collection, use and sharing of your personal data is based on the provision of our services to you, our compliance with applicable law, and sometimes with your consent or in our legitimate interest.
By implementing appropriate technical data security measures and adopting internal management procedures, as well as physical protection measures, we are enhancing the security of your personal data. We are continuously developing our systems and procedures to ensure that we have the expected environment of transparency, confidentiality and security.
Privacy policy
'Personal data' means any information collected, recorded or stored in a form that can enable direct (e.g. name) or indirect (e.g. telephone number) identification with an individual.
We recommend that you read this text which describes the privacy policy before giving us any information.
The “Personal Data Protection Policy” is part of our terms and conditions of service. By accepting these terms and conditions, you formally accept these terms.
Field of application
At our company "Kokkinos Travel", in plural "we", "us", we know how important privacy is to our customers and we strive to be clear about how we collect, use, share, transmit and store your personal data. This Privacy Policy is a summary of our practices in relation to these data.
This Privacy Policy applies to, but is not limited to, any service or function provided by us and referred to in our Privacy Policy, for our company’s website www.kokkinostravel.com , for any promotions (collectively referred to as our "Services").
This Privacy Policy applies to your use of our Services with or without the use of electronic means.
It is important that you read our Privacy Policy carefully because each time you use our Services you agree to the practices we describe in our Privacy Policy. If you do not agree with the practices described in our Privacy Policy, you should not use our Services.
Why do we collect Data?
We collect and use personal information to manage your relationship with our business and to be able to offer you our Services. Some personal data is collected to provide you with personalized and improved services.
We collect personal information for the purpose of:
I. The provision of tourist services,
(a) in particular:
• Creation and storage of legal / tax documents in accordance with applicable law
• Booking, purchasing and issuing tickets for all means of transport on your behalf.
• Booking hotels, purchasing accommodation and managing your access and accommodation.
• Issuance of tickets - admission to museums, exhibitions, shows, attractions etc.
• Management of lists of customer personal data for operational / organizational reasons such as nominal lists of participants in group excursions.
b) Facilitating the issuance of visa
c) The conclusion of a travel insurance contract for personal accidents & health in accordance with the terms of each contract. Also, in an insurance event (accident or illness) you will need to give your consent to the insurance company for the transfer of all the necessary documents in order to be compensated. For minor travellers under 15 years of age, parental consent must be obtained.
d) Providing services related to the organization and management of conferences, workshops, exhibitions, business trips, meetings, events etc.
e) The chartering of means of transport & VIP transfers, in accordance with the terms of these service providers.
f) The booking, purchase and issuance of tickets for all means of transport, hotel booking, the purchase of accommodation and the management of access to and accommodation for business related groups.
g) Providing travel services (including all or some of the above) for medical or other thematic tourism (Religious, educational or other)
h) Providing Check In services
j) Providing transport services for unaccompanied minors.
II. Improving our services.
• In order to adapt products and services to better meet your requirements
• We are processing your personal data into marketing programs for marketing and marketing operations, but also to better understand your requirements and wishes.
• We are pleased to inform you of special offers and new services.
• We offer you adapted content and proposals based on your older activities in our Services.
III. Managementof our relationships with you before, during and after our cooperation.
• Management of loyalty programs.
• Management of customer databases.
• Evaluations and analysis of the market, our customers, our products and services.
• To create statistical data and reports.
• To understand and manage the preferences of new and repeated customers.
• We might send you information forms, promote products and offers or communicate by phone.
• We are dealing with requests for de-listing from lists of information.
• To create and manage questionnaires and their statistics.
IV. Improving our Services
• We are conducting market surveys and analysis of questionnaires and customer feedback.
• Handling of claims and complaints from customers.
• We offer the benefits of loyalty programs
V. Compliance with Greek and European law.
VI. Market research & Promotion
• We might conduct market research, customer satisfaction and quality assurance as well as direct marketing and sales promotion.
• It is possible to launch targeted advertising campaigns on the internet via third party websites.
What Personal Data Do We Collect?
Possible ways of collecting information include collecting information from you directly, collecting information during your visits to our web sites, viewing our online content or using other services, and collecting information about you from other sources.
Information you provide directly to us:
The information we are required to ask you and or your family members is as follows:
• Contact details (e.g. last name, first name, last name, passport number, identity card number, telephone, home address, email)
• Personal Information (e.g. date of birth, nationality, place of birth)
• Information about your children (e.g. name, date of birth, passport number).
• Billing information (e.g. credit card number, VAT)
• Loyalty Program Member Number (the membership number for our business loyalty program or third-party program such as an airline)
• Preferences and interests (e.g. non-smoking room, preferred floor, bed type, sports, cultural interests)
• Eating preferences and habits.
• Medical data related to your health such as indicative allergies, medical reports and certifications, medical test results, pathological data etc.
• Questions and comments made during or after our service.
The personal information we collect about persons under the age of 16 is limited to name, surname, nationality and date of birth and may only be provided to us by an adult guardian. We are grateful for your actions to ensure that your children do not send us personal information without your consent (especially via the internet). If, however, such information is sent to us, you can contact the responsible, Margarita Kokkinou,to delete this information.
In addition, personal data, such as a copy of your passport, your recreational activities, your hobbies, any health problems you may have, your eating habits, or whether you are a smoker or not, may be considered sensitive. We only process such information if you have provided it solely for yourself or for the persons you are caring for (or parental responsibility), if we are required by applicable law, or if you have explicitly given us your consent (e.g. to provide you with the appropriate service, or to suggest a service package tailored to your needs).
Information is collected directly from you when you contact us by phone or email or when you provide us with information in any other way, when you choose to participate in our offers and programs, and when you create an account on our company website. Below are some examples of information we can collect directly from you:
• Full name
• Email address
Some of our Services enable you to provide information directly to us. For example:
• Some of our Services enable users to create accounts or profiles. In combination with these Services, we may ask you to provide some information about yourself in order to set up your account or profile. For example, you may submit some information about yourself, such as your name and email address, when subscribing to our business newsletter, or filling out an online form if you are interested in sending forms to your site.
Information from third parties:
We may collect information from other sources, including commercially available sources or from public sources (sources open to the public such as, for example, a telephone directory, online, public directories of members of professional associations), as permitted by law. Examples of information we may collect from other sources are your full name and email address.
We may combine all of the information we have collected about you and from you to improve our communication and develop high quality products and services.
We may also receive information about you from third-party social media services when you choose to connect to these services.
You may choose not to provide us with certain types of information, but doing so may affect your ability to use certain Services.
When do we collect Personal Data?
We collect personal data in various cases such as:
(a) Provision of Tourist Services (as described for the purposes set out above)
• Pricing and payment of provided services .
• Various requests, complaints and / or disputes
b) Participation in marketing programs or events:
• Subscribe to loyalty programs.
• Participate in online and offline surveys (for example in customer satisfaction surveys).
• Participation in competitions and games.
• Subscribe to newsletters to receive offers and other promotions via email
(c) Transmission of information by third parties:
• Associated travel agents, partner travel agencies, GDS booking systems, Online booking systems - (such as booking.com, expedia.com etc.) and other booking systems
d) Actions via electronic devices.
• Link to our websites.
• Connection to our business WiFi network.
• Completion of online forms (eg application form, booking form, satisfaction survey forms etc.).
Third-party Terms of access to your Personal Data
The recipients or third parties to whom we may disclose personal data are primarily:
• Your travel provider. Our services are provided to you in accordance with the terms of your employer's or travel provider's service agreements. We share your data with them in order to enable them to manage their business travel needs, be able to care for their employees, and ensure compliance with their policies. At the request of your employer or travel provider, we may also share data with their partners.
• Travel suppliers and other travel service providers. We share information with travel suppliers (for example airlines and hotels) and travel providers (for example, ticketing systems and travel providers), and their partners, as needed to book travel and provide travel services to you or your travel provider. We do not sell information to third parties in a way that allows them to promote their own products or services directly to you.
• Affiliates. Your personal data may be shared with affiliates of our business.
• Business partners. We may also share your personal information with trusted business partners. These partners may use your information to provide you with the services you requested, to make predictions about your interests, and perhaps to provide you with promotional material, ads, and other material.
• Service providers and / or any third party who may effectuate the processing on our behalf. We may also share your personal information with companies that provide services on our behalf or on our behalf, such as IT subcontractors, companies that send us bulk emails, banks, credit card issuers, law firms, mail services companies, print services companies, etc.
• We may also share personal data with third parties if requested by you or with your consent.
There may be situations where we will share your information with other third parties:
• To the extent required or permitted by law. We may disclose information to regulatory authorities, courts, and government entities where we deem this to be permissible or enforceable by law or regulatory or legal process or to defend our interests, rights or property or others.
• to confirm or enforce our compliance with the policies governing our Services; and
• to protect the rights, ownership or security of our business or any affiliate, business partner or customer.
Protection of Personal Data during International Transfer
If you choose to travel abroad, your personal data will be transmitted to third parties, inside or outside the EU, in countries offering different levels of personal data protection, depending on your destination, in order to provide you with services you have chosen, otherwise for the performance of our contract and with your consent.
Please note that data protection and other laws in the countries you travel to and therefore your personal data may be transferred may not be as protective as in your country. The transfer will be made in accordance with the legislation on the processing of personal data in order to ensure adequate protection of your personal data.
Our company takes appropriate measures to ensure the safe transfer of your personal data to an external recipient located in a country that offers a different level of protection than that required by the General Data Protection Regulation (GDPR).
In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties if you give your consent or request explicitly and documented.
In order to provide you with the best possible service, we provide access to your personal data or to certain specific categories of your personal data, to our proportionate and authorized personnel, whether located at our location or at a branch. This includes:
• Administration
• Accounting department
• Sales department
What we do to keep your personal information secure.
We have taken reasonable organizational and technical measures to protect your personal information we collect in connection with the Services and in particular any sensitive personal information that may be collected. Our IT partners follow international standards and practices to ensure the security of our facilities and data encryption.
However, even though we take reasonable steps to protect your personal data, no web site, no internet transmission, no computer system and no wireless connection are completely safe.
Data Storage Duration
We take reasonable steps to ensure that your personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required under contract or applicable law.
Cookies, Beacons and Similar Technologies
As you navigate a website, some information may be passively collected (i.e., collected without you actively providing it) using various technologies and media, such as Internet protocol addresses, cookies, internet tags, and navigation data collection. We, and certain third parties that provide content, advertising, or other features to our Services, may use such technologies in certain parts of our Services.
For more information you can refer to our Cookie Policy and check our Cookie Settings Table for detailed information on cookies and other tracking technologies used on our Website www.kokkinostravel.com. In this Policy, you will also find information on how to disable cookies and tracking technologies if you do not agree to their use. If you do not disable any cookies or other tracking technologies, we will assume that you agree to their use.
Your rights regarding the processing of personal data
You have the right to obtain information about your personal data (access) that we have stored at any time, in accordance with applicable law and free of charge. We may require proof of your identity before giving you this data. In some cases, we may not be able to access certain personal data. For example, if your personal data is related to other people's personal data or if it is held for legal reasons. In these cases, we will explain why you cannot obtain this data.
You have the right to request correction - update of your information and Kokkinos Travel will rectify it immediately.
You have the right to request the deletion of your personal data and Kokkinos Travel will delete it immediately. However, in some cases where applicable legal and tax obligations require mandatory data retention, data deletion may be prohibited. In these cases, we will explain why we cannot delete your personal data and for how long.
You have the right to request the processing of your personal data by Kokkinos travel and Kokkinos Travel will immediately stop processing it. If this is not possible, we will explain why we cannot stop processing your data.
You have the right to request the restriction of the processing by Kokkinos Travel of your personal data and Kokkinos Travel will immediately limit the processing of your personal data. If this is not possible, we will explain why we cannot limit the processing of your data.
You have the right to request the transfer of your personal data to another party / organization and Kokkinos Travel will transmit this data immediately. However, in some cases due to documented obligations of Kokkinos Travel your request may not be accepted.
In the event that it is proven that your personal data has been leaked by Kokkinos Travel resulting in material or non-material damage, you have the right to file a complaint with the competent supervisory authority (Personal Data Protection Authority).
To exercise your rights above or if you have questions about our privacy policy or if you need help with practicing or understanding privacy options, contact our privacy team at kokkinos@otenet.gr or write to us at address: Kokkinos Travel, 3 Makedonias str, 153.41 AgiaParaskevi, Greece
Changes to the Privacy Policy
This policy may be amended in accordance with applicable law or to achieve best practices. For our part, we will announce any changes to our privacy policy to ensure that you are aware of any changes. By accessing or using our Services after we have posted such an update to our Privacy Policy, you agree to the new practices contained in the update. The latest version of our Privacy Policy will always be available on our business website www.kokkinostravel.com
A hard copy of this Policy can be found at our business secretariat or may be sent to you by e-mailing Kokkinos@otenet.gr
Questions and Contact
For any questions about this policy or our data protection and security policy in general, please contact Ms. Margarita Kokkinou at:
Kokkinos Travel
# 3 Macedonias str, 153.41 Agia Paraskevi, Greece
# Telephone:0030 2106006585
# Fax: 00302106005890
# Email: Kokkinos@otenet.gr